Compliance Support Tickets

Catherine Shafer
March 22, 2023

The Compliance Department is working on an initiative to take requests out of email and into OnBase Support Requests. If you have a scenario or document that needs to be reviewed by Compliance or requires feedback, please submit a Support/Supply Request Form in OnBase. This is the same form used for IT, Marketing, Deposit Group and Loan Ops.

To submit a compliance request:

1. Open the Support Request Form in OnBase

2. Under Request Type select Compliance Support

3. Complete all other applicable fields, attach supporting docs, and try to be as detailed as possible

The request forms will be utilized to increase response efficiency and serve as a source of future reference. If you need assistance submitting a form, please reach out to Danielle, Nicole or Catherine. Thank you to those who have already started to use this method!

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