If you’re planning an upcoming trip, your to-do list is probably already a mile long. But before you leave, it may be in your best interest to keep your card issuers in the know with a travel notice.If you’re using your credit or debit card in a new location, especially a foreign country, that’s a huge red flag for potential fraud. To protect itself and you, your issuer may end up declining the charge.

To help avoid this potential hassle or an embarrassing situation, contact your bank and card issuers to let them know your travel plans. It’s also a good idea to make sure your contact info with the issuer is up-to-date. That way, it can easily contact you if it spots an issue while you’re away.

How to Set a Travel Alert for FSB Debit & Credit Cards

No notification is needed for travel within the US.
If you are traveling outside the US, simply tell us where you are going and the dates of your travel.  

• Login to i-Banking & send us a message. Click on the "messages" tab in the left menu. This feature works just like email, with added security.
• Give us a call. A customer service representative will be happy to help set up your travel alert.
• Text us in Chat. Click on the chat icon (green circle with speech bubbles) in the bottom right corner of the FSB website to start a chat session.

How will I be notified of potential fraud alerts? 

In the event of unusual activity on your card you will be alerted via text or phone call to verify your activity. Simply follow the prompts from the text or call to verify if the payment is legitimate. If you verify the purchase your card will continue to work as normal. If you do not recognize the activity the card will be blocked to prevent potential fraud. If you do not reply to the text or call your card will remain blocked until you take action. You can reply to these alerts 24/ so it is important that you take action as soon as possible to keep your card working or prevent more fraud immediately.

We recommend saving these numbers in your phone so you know who is calling.

• Debit Cards
  ‍Text Messaging Alerts will come from 72718
  Automated Phone Calls will come from 1-855-219-5399
• Credit Cards
  Text Messaging Alerts will come from 86975
  Automated Phone Calls will come from 1-800-369-4887