Technology

Contact Center Updates

We recently worked with Ring Central to finalize a huge wish list item for the Contact Center! When a customer calls into the Contact Center through our program called MAX, if the phone number is in Phoenix it will pop up a list of RIMs for us to know who we may be talking to right away. Before this update we would only get the phone number and could copy that into Phoenix quickly to see who was calling.

Lauren Woods
July 31, 2024

Password Security and Guidelines

Passwords are the keys to the environment, and much like the front door of your house. If they are too easy to access, someone will eventually take advantage of it. To best protect the bank and our customers’ information, we all need to follow a few relatively simple guidelines.

Bryan Stow
July 31, 2024

Spotlight on Recent Scams

We are putting together the Spotlight on Recent Scams to educate our employees on scams that we have been notified of or that we have seen in our branches. If you have an idea for a spotlight edition, please let Danielle or me know.

Lauren Woods
July 31, 2024

Change Management Procedure

Change Management Procedure

Bryan Stow
July 31, 2024

iBanking menu

iBanking menu

Lisa Hayek
July 31, 2024

Cybersecurity Best Practices

Cybersecurity Best Practices

Bryan Stow
February 12, 2024

Q2 Environment Update

Q2 environment will be updated tomorrow starting at 9:00 am CST.

Lisa Hayek
January 8, 2024

Exchange Cached Mode

Posting for everyone about the Junk Folder in Exchange.

Bryan Stow
December 29, 2023

How to use the "Request Add Punch" function in Paylocity

Whenever you need a correction to your timecard, please use the "Request Add Punch" function to request the change

Madisen Ryan Shepard
December 6, 2023

Phoenix 2023 Upgrade

The annual phoenix update is scheduled for Saturday (14th) after the close of business.

Wes Becker
October 11, 2023

New Secure Access Code Text Message

New Secure Access Code Text Message

Lauren Woods
August 17, 2023

Handy Phoenix Tip

Phoenix tip to help make account searches easier!

Lisa Hayek
March 20, 2023

Phishing Alert Button

If you see a questionable email, do not click any links, do not reply to it. Push the Phish Alert button in Outlook.

Bryan Stow
February 22, 2023

New I-banking Marketplace App: Givio

The Givio app gives your account holders the ability to donate to all their favorite causes directly from their bank account inside of your digital banking portal. Launch and promote community fundraisers and matching gift campaigns that make a big impact.

Adam Heineman
February 17, 2023

New App for FSB Credit Card Customers

SecurLOCK™ Equip is a tool to that gives you the ability to Turn Off and On your Debit Card. It also allows you to decide how, when, and where your debit cards are used. To put SecurLOCK™ Equip to work for you, simply download the app from the iTunes or Google Play store for your phone.

Adam Heineman
February 16, 2023
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