Frequently Asked Questions

Can I print eStatements?
What are your rates?
What are your phone numbers?
Can chat agents help me make account decisions?
What is the FDIC insurance limit?
How do I improve my credit score?
I'm having trouble with an online application, can chat agents help me?
What is a privileged status ATM?
How can I find out more about your privacy policy?
How can I access my eStatements?
Do you exchange foreign currency?
Is Live Chat available on mobile phones & tablets?
What does APR mean?
Why can't I open my eStatement?
What if no chat agents are available?
Do I need to be a current customer to use Live Chat?
What are the Live Chat hours?
How do I update my personal information such as address, phone number, or email?
How do I purchase a money order?
Can a chat agent provide me with my account number or balance?
What does the FDIC insure?
How can I find my ABA (checking or savings) routing number?
What is an ACH transaction?
How do I make text size larger?
What is my credit score?
Can Live Chat agents assist me with I-banking?
Can chat agents explain transactions and fees?
How do I sign up for eStatements?
What does APY mean?
What holidays is the bank closed?
What is the FDIC?

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