Frequently Asked Questions

Can I print eStatements?
Do you exchange foreign currency?
Do you offer reimbursement for ATM fees?
How can I access my eStatements?
How can I find my ABA (checking or savings) routing number?
How can I find out more about your privacy policy?
How do I improve my credit score?
How do I make text size larger?
How do I purchase a money order?
How do I sign up for eStatements?
How do I update my personal information such as address, phone number, or email?
What are your phone numbers?
What are your rates?
What does APR mean?
What does APY mean?
What does the FDIC insure?
What is a privileged status ATM?
What is an ACH transaction?
What is my credit score?
What is the FDIC insurance limit?
What is the FDIC?
What is your routing number?
Why can't I open my eStatement?
Do I need to be a current customer to use Live Chat?
What are the Live Chat hours?
What if no chat agents are available?
Is Live Chat available on mobile phones & tablets?
Can a chat agent provide me with my account number or balance?
Can chat agents help me make account decisions?
I'm having trouble with an online application, can chat agents help me?
Can Live Chat agents assist me with I-banking?
Can chat agents explain transactions and fees?
What holidays is the bank closed?

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