Frequently Asked Questions

What is a privileged status ATM?
Why can't I open my eStatement?
How can I find out more about your privacy policy?
Do you exchange foreign currency?
How can I access my eStatements?
What are your rates?
What are your phone numbers?
Do you offer reimbursement for ATM fees?
How do I update my personal information such as address, phone number, or email?
What does APY mean?
What does the FDIC insure?
What is the FDIC insurance limit?
What is the FDIC?
What is an ACH transaction?
Can I print eStatements?
How do I improve my credit score?
How do I make text size larger?
What is my credit score?
How can I find my ABA (checking or savings) routing number?
How do I purchase a money order?
How do I sign up for eStatements?
What does APR mean?
Do I need to be a current customer to use Live Chat?
Can Live Chat agents assist me with I-banking?
Is Live Chat available on mobile phones & tablets?
Can chat agents explain transactions and fees?
What if no chat agents are available?
What are the Live Chat hours?
I'm having trouble with an online application, can chat agents help me?
Can a chat agent provide me with my account number or balance?
Can chat agents help me make account decisions?
What holidays is the bank closed?

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