Frequently Asked Questions

Can I arrange the order in which my accounts are displayed?
How do I deposit a check with my cell phone?
I registered my browser or device during a previous login, but now I need to register it again. Why?
How do I change my address or contact information?
What is a secure access code?
What is the Online Activity Center?
Will I have access to my e-statement history?
How to do an account to account transfer
How do I reset or change my I-Banking login password?
How do I dispute a debit card transaction?
How do I change my User ID for I-Banking?
How do I change contact information for Secure Access Code?
Recommended security measures and online safety tips
What do I do if I forgot my I-Banking login password?
How do I update login credentials for linked accounts?
Account Nickname
How do I make a FSB credit card payment?
How will the transactions look in my account history?
How do I set up Account Alerts?
How do I order checks?
How do I sign up for text banking?
How do I get set up for I-Banking?
How do I stop payments on a check?
How do I download and import my statements into QuickBooks or Quicken?
How do I search for a specific date range in my account history?
What does "Remember me" mean?
Can I remember my account on another computer?
How to take a loan advance
How do I view my account history?
How do I send a secure message about my account?
Can I, my spouse and children remember our accounts on the same PC?
How do I Transfer Funds to Another FSB Account?
How do I view & print statements?
What are the text banking commands?
How do I set up an automatic loan payment?
How do I change a transaction category?
How to transfer to or from an external account.
How do I link non-FSB accounts?
How can I pay bills online using my checking account?
How do I install the mobile app to my phone or tablet?
Is there an online resource for help?
How do I remove accounts from Online Banking?
What is the Personal Financial Management feature?
What phones are able to use the mobile banking?
Can I use this on my phone/tablet?
Should I register my device?
Can I use Touch Authentication on my mobile device?
How do I edit recurring transactions in I-Banking?
Are there minimum browser requirements?

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