FSB Announces Phone System Upgrade

February 26, 2019

FSB is pleased to announce upgrades to the phone system that will deliver a better customer experience over the phone as well as in the branch.

What is changing?

During regular business hours, calls to any FSB location will be routed to a dedicated call center at the Tower Park office.

This team is prepared to answer questions about individual accounts, password concerns, conduct transactions, pending and cleared checks, products and services, online banking support, lost or stolen debit cards, or any other customer inquiries.

Why make this change?
  • Whether in person or over the phone customers will receive the same dedicated service.
  • Customers visiting the branch no longer need to wait for a representative helping a customer over the phone. Now we can give our undivided attention to customers over the phone and to customers coming into the branch.
  • Callers can dial an extension or use the directory to dial by name to reach the appropriate person without having to be transferred or put on hold.