How do I dispute a debit card transaction?

You may initiate a transaction dispute on the Account Details page within I-banking. You can initiate the dispute process if:

  • Transaction status is not Pending.
  • The transaction has not already been disputed, either in online banking or at a branch.

Note:  Disputed transactions are marked with a red flag icon.

To dispute a transaction
  1. On the Account Details page, click or tap the questionable transaction.
  2. Click on the 3 dots to the right of that transaction, then "Dispute Transactions."
  3. When prompted to verify that you want to initiate a transaction dispute, click Dispute transactions.
  4. Select the check box next to the transaction name. To dispute multiple transactions, select each transaction's check box.
  5. Click Dispute Transactions.
  6. When the Dispute Transaction window appears, click Continue dispute.
  7. Enter all applicable information into the disput form.
  8. Click Submit Dispute.
  9. When the Dispute Submitted confirmation window appears, click Close to return to Account Details.

If the transaction is deemed to be fraud the card will be closed and a new one will be mailed.