Video Teller (ITM) Hours

Mon - Fri
8:00 AM - 6:00 PM
Saturday
8:00 AM- 1:00 PM

What, exactly, is an ITM? 

We’re all familiar with the automated teller machine (ATM), but what is an ITM? An Interactive Teller Machine is an ATM with connection to a real FSB Teller. The video teller can guide you through every step of your transaction and answer questions about your account.

Meet the Team

Stop by one of our locations and say hello to a Personal Banker at the ITM .
Shane Illing
Lauren Woods
Tiffany Garrison
Sara Hellman
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Benefits of using the ITM

  • Extended hours - The ITM opens every weekday at 8:30 am.
  • Convenience – FSB ITMs are stationed in drive-up ATM locations. Customers can stay in their vehicle and still get the personal touch of going into the bank.
  • Empowered customer experience – Unsure how to complete a transaction at a regular ATM? The virtual teller can walk you through the transaction so you know how to do it on your own next time.
  • No debit card needed – If your card is lost, stolen or even if you don’t have one, you can use the ITM.  The virtual teller is able to use other methods to verify your identity.
  • Deposit immediately – Unlike an ATM, all transactions are available immediately. There is no hold on your funds.

What can I do at an ITM?

At the ITM, you can do just about everything you can do inside the bank branch:

  • square_checkmark Transfer funds
  • square_checkmark Answer account questions
  • square_checkmark Get cash
  • square_checkmark Cash checks
  • square_checkmark Make loan payments
  • square_checkmark Deposit into your FSB accounts
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