At FSB we take customer security very seriously. To maintain a high level of security, we routinely audit our online safety practices and user policies. With phishing, identity theft, and other Internet crimes becoming more frequent everyday occurrences, strong password policies have become very important. There are a number of ways to create strong passwords, which is the most important factor in protecting your personal information. Another component is changing these passwords regularly. Many security experts agree that increasing the frequency of password changes increases account security as it reduces the window when cyber criminals can have to access your account should your details be hacked in some way.

Effective Sept. 13, 2022, I-banking passwords will need to be changed every 180 days. When a user's password has expired they will be prompted to create a new one. Re-use of the previous password is not allowed.

Users logging into I-banking after this date may be prompted to update their password immediately. Any password that has been in use for more than 180 days will be prompted to update. If your password has been in use for 179 days or less, you will not be prompted to update until meeting the 180 day requirement. This requirement will then be ongoing every 180 days from the password change.

As a reminder, these are the requirements for I-banking passwords: 

• Must be at least 10 characters
• Cannot be more than 20 characters
• Must contain at least 1 number
• Must contain at least 1 uppercase character
• Must contain at least 1 lowercase character

NOTE:  If you use a password manager on your PC, or biometrics on your phone, like Face ID or fingerprint to login to the FSB app, these features will also need to be updated to the new password or users may be locked out of their accounts. After three failed logins accounts are locked to protect your information and can only be unlocked by FSB customer service.